Processes Overview

Develop property strategy and long term vision - Context

Plan facility - Context

Provide workspace and facilities - Context

Manage facilities operations - Context

Manage asset maintenance - Context

Perform asset maintenance - Context

Plan asset maintenance - Context

Plan and acquire assets - Processes

Maintain productive assets - Processes

Manage asset construction - Context

Manage capital program for productive assets - Context

Design and plan asset construction - Context

Schedule and perform construction work - Context

Design and construct productive assets - Processes

Acquire Construct and Manage Assets - Processes

Perform IT services and solutions life cycle planning - Context

Develop and maintain IT services and solutions architecture - Context

Develop the IT development strategy - Context

Maintain IT services and solutions - Context

Create IT services and solutions - Context

Develop and maintain information technology solutions - Processes

Perform demand side management DSM for IT services - Context

Manage IT customer satisfaction - Context

Market IT services and solutions - Context

Develop IT services and solutions strategy - Context

Develop and manage IT service levels - Context

Develop and manage IT customer relationships - Processes

Perform IT research and innovation - Context

Develop the enterprise IT strategy - Context

Define the enterprise architecture - Context

Evaluate and communicate IT business value and performance - Context

Manage the IT portfolio - Context

Manage the business of information technology - Processes

Plan and manage releases - Context

Develop the IT deployment strategy - Context

Plan and implement changes - Context

Deploy information technology solutions - Processes

Develop IT services and solution delivery strategy - Context

Develop IT support strategy - Context

Manage IT infrastructure resources - Context

Manage IT infrastructure operations - Context

Support IT services and solutions - Context

Deliver and support information technology services - Processes

Develop information and content management strategies - Context

Define the enterprise information architecture - Context

Manage information resources - Context

Perform enterprise data and content management - Context

Manage enterprise information - Processes

Manage Information Technology - Processes

Initiate service delivery - Context

Execute service delivery - Context

Complete service delivery - Context

Manage service delivery resource demand - Context

Create resource plan - Context

Enable service delivery resources - Context

Deliver service to customer - Processes

Manage service delivery resources - Processes

Establish service delivery governance - Context

Develop service delivery strategies - Context

Establish service delivery governance and strategies - Processes

Deliver Services - Processes

Report time - Context

Manage pay - Context

Process payroll taxes - Context

Process payroll - Processes

Process accounts payable AP - Context

Process expense reimbursements - Context

Process accounts payable and expense reimbursements - Processes

Process customer credit - Context

Invoice customer - Context

Process accounts receivable AR - Context

Manage and process collections - Context

Manage and process adjustments deductions - Context

Perform revenue accounting - Processes

Manage treasury policies and procedures - Context

Manage cash - Context

Manage in house bank accounts - Context

Manage debt and investment - Context

Monitor and execute risk and hedging transactions - Context

Manage treasury operations - Processes

Perform planning budgeting forecasting - Context

Perform cost accounting and control - Context

Perform cost management - Context

Evaluate and manage financial performance - Context

Perform planning and management accounting - Processes

Develop tax strategy and plan - Context

Process taxes - Context

Manage taxes - Processes

Perform capital planning and project approval - Context

Perform capital project accounting - Context

Manage fixed asset project accounting - Processes

Perform fixed asset accounting - Context

Perform financial reporting - Context

Manage policies and procedures - Context

Perform general accounting - Context

Perform general accounting and reporting - Processes

Establish internal controls policies and procedures - Context

Operate controls and monitor compliance with internal controls policies and procedures - Context

Report on internal controls compliance - Context

Manage internal controls - Processes

Manage Financial Resources - Processes

Manage employee orientation and deployment - Context

Manage employee performance - Context

Manage employee development - Context

Develop and train employees - Context

Develop and counsel employees - Processes

Develop and manage reward recognition and motivation programs - Context

Manage employee assistance and retention - Context

Manage and administer benefits - Context

Reward and retain employees - Processes

Manage workforce scheduling - Context

Relocate employees and manage assignments - Context

Redeploy and retire employees - Processes

Manage employee requisitions - Context

Recruit Source candidates - Context

Screen and select candidates - Context

Manage new hire re hire - Context

Manage applicant information - Context

Recruit source and select employees - Processes

Develop human resources strategy - Context

Develop and implement workforce strategy and policies - Context

Monitor and update strategy plans and policies - Context

Develop and manage human resources planning policies and strategies - Processes

Develop and Manage Human Capital - Processes

Develop KM strategy - Context

Assess KM capabilities - Context

Develop and manage enterprise wide knowledge management KM capability - Processes

Plan for change - Context

Design the change - Context

Implement change - Context

Sustain improvement - Context

Manage change - Processes

Determine environmental health and safety impacts - Context

Develop and execute functional EHS program - Context

Train and educate functional employees - Context

Monitor and manage functional EHS management program - Context

Manage environmental health and safety EHS - Processes

Establish quality requirements - Context

Evaluate performance to requirements - Context

Manage non conformance - Context

Implement and maintain the enterprise quality management system EQMS - Context

Manage enterprise quality - Processes

Establish and maintain process management governance - Context

Define and manage process frameworks - Context

Define processes - Context

Improve processes - Context

Manage process performance - Context

Manage business processes - Processes

Create and manage organizational performance strategy - Context

Evaluate process performance - Context

Benchmark performance - Context

Measure and benchmark - Processes

Manage portfolio - Context

Manage programs - Context

Manage projects - Context

Manage portfolio program and project - Processes

Develop and Manage Business Capabilities - Processes

Develop strategic initiatives - Context

Evaluate strategic initiatives - Context

Select strategic initiatives - Context

Establish high level measures - Context

Execute and measure strategic initiatives - Processes

Develop overall mission statement - Context

Define and evaluate strategic options to achieve the objectives - Context

Develop and set organizational goals - Context

Formulate business unit strategies - Context

Develop customer experience strategy - Context

Create organizational design - Context

Develop business strategy - Processes

Survey market and determine customer needs and wants - Context

Establish strategic vision - Context

Conduct organization restructuring opportunities - Context

Assess the external environment - Context

Assess the internal environment - Context

Define the business concept and long term vision - Processes

Develop Vision and Strategy - Processes

Manage product and service master data - Context

Manage product and service portfolio - Context

Manage patents, copyrights, and regulatory requirements - Context

Manage product and service life cycle - Context

Govern and manage product service development program - Processes

Perform discovery research - Context

Generate new product/service concepts - Context

Define product service development requirements - Context

Design and prototype products and services - Context

Test market for new or revised products and services - Context

Prepare for production service delivery - Context

Generate and define new product service ideas - Processes

Develop products and services - Processes

Develop and Manage Products and Services - Processes

Develop and manage pricing - Context

Analyze and respond to customer insight - Context

Manage product marketing content - Context

Develop and manage packaging strategy - Context

Establish marketing budgets - Context

Develop and manage promotional activities - Context

Track customer management measures - Context

Develop and manage marketing plans - Processes

Define pricing strategy - Context

Develop marketing communication strategy - Context

Perform customer and market intelligence analysis - Context

Evaluate and prioritize market opportunities - Context

Define offering and customer value proposition - Context

Define and manage channel strategy - Context

Understand markets customers and capabilities - Processes

Analyze and manage channel performance - Context

Manage customers and accounts - Context

Design and manage customer loyalty program - Context

Manage sales partners and alliances - Context

Manage leads opportunities - Context

Develop and manage sales proposals bids and quotes - Context

Manage sales orders - Context

Develop marketing strategy - Processes

Develop and manage sales plans - Processes

Develop sales partner alliance relationships - Context

Establish overall sales budgets - Context

Develop sales forecast - Context

Develop sales strategy - Processes

Market and Sell Products and Services - Processes

Manage customer complaints - Context

Manage customer service problems requests and inquiries - Context

Plan and manage customer service work force - Context

Process returns - Context

Plan and manage customer service contacts - Processes

Measure customer satisfaction with customer complaint handling and resolution - Context

Define warranty offering - Context

Measure customer satisfaction with customer problems requests and inquiries handling - Context

Develop customer care customer service strategy - Processes

Evaluate and manage warranty performance - Context

Measure customer satisfaction with products and services - Context

Evaluate customer service operations and customer satisfaction - Processes

Service products - Context

Manage supplier recovery - Context

Salvage or repair returned products - Context

Process warranty claims - Context

Service products after sales - Processes

Manage Customer Service - Processes

Develop sourcing strategies - Context

Select suppliers and develop maintain contracts - Context

Order materials and services - Context

Manage suppliers - Context

Schedule production - Context

Produce product - Context

Perform quality testing - Context

Maintain production records and manage lot traceability - Context

Procure materials and services - Processes

Produce Manufacture Deliver product - Processes

Develop production and materials strategies - Context

Manage demand for products and services - Context

Create materials plan - Context

Create master production schedule - Context

Plan distribution requirements - Context

Establish distribution planning constraints - Context

Review distribution planning policies - Context

Develop quality standards and procedures - Context

Plan for and align supply chain resources - Processes

Provide logistics governance - Context

Plan and manage inbound material flow - Context

Operate warehousing - Context

Operate outbound transportation - Context

Manage logistics and warehousing - Processes

Deliver Physical Products - Processes

Manage government relations - Context

Manage relations with quasi government bodies - Context

Manage relations with trade or industry groups - Context

Manage government and industry relationships - Processes

Establish the enterprise risk framework and policies - Context

Oversee and coordinate enterprise risk management activities - Context

Manage business unit and function risk - Context

Manage enterprise risk - Processes

Establish compliance framework and policies - Context

Manage regulatory compliance - Context

Ensure compliance - Context

Manage outside counsel - Context

Protect intellectual property - Context

Manage compliance - Processes

Manage legal and ethical issues - Processes

Manage Enterprise Risk Compliance Remediation and Resiliency - Processes